Licence & refunds

What you can do with what you buy, and how to get your money back if it was not worth it. Two businesses, two sets of terms — they sell different things.

Printable guides

Applies to anything bought from BBA Guides — the downloadable PDFs.

What you may do

Print as many copies as you like, for as long as you like, for your own use.
Photocopy the log sheets and blank templates — several are designed for it.
Pin them up at home, in a shared workshop, or at your desk at work.
Write on them, laminate them, mark them up.

What you may not do

Resell or redistribute the files, free or paid.
Upload them to a file-sharing site, Discord, or a public drive.
Sell printed copies.
Republish the content as your own, in whole or in part.

Refunds

These are digital files delivered immediately, so the usual right to cancel does not apply once the download has started. That said — if a file is broken, will not open, or is plainly not what the listing described, email support@bbanetwork.org and you will get a refund. No form to fill in.

Download links

Links expire 72 hours after purchase. That is a security measure, not a limit on what you bought — email support with your order reference and you will get fresh links. Keep the receipt email; it is the proof of purchase.

Updates

When a guide is corrected or expanded, buyers get the new version at no cost. Email support with your order reference.

Payment and data

Payments are processed by Stripe. We never see or store your card details. The only thing this store keeps is what Stripe records about the order — your email address, so the files can be delivered, and what you bought.

Website Health Check

Applies to the Website Health Check (building) — a report written for you, not a file off a shelf.

What you may do

Use the report inside your business, for as long as you like.
Send it to your developer, designer, or whoever does the work.
Print it, copy it, and paste from it into your own tickets and briefs.
Act on every recommendation in it. That is what it is for.

What you may not do

Resell the report, or pass it off as your own audit of someone else.
Publish it in full, or quote it as an endorsement of your site.
Order one report and share it across several unrelated businesses.

Refunds

This is a service, so nothing is delivered until a person has looked at your site. If the report is not useful — including the case where your site turns out to be fine and there is little to say — email support@bbanetwork.org and you will get a refund. Charging $100 to say “looks good” is not a business worth running.

Delivery

One working day from the point you have paid and sent the address of the site. Ordered on a Tuesday morning, you have it by Wednesday; ordered on a Friday evening, you have it by Monday. If something is going to take longer than that, you will hear why before the day is out rather than after it.

What the report is

Billy is a trained engineer who builds & uses his own AI tools to inspect websites, detect issues, and uncover opportunities for improvement. Each review combines intelligent automation, technical measurements, and experienced human judgment to give you a clear picture of how your site is performing — and where it can be made better.

Payment and data

Payments are processed by Stripe. We never see or store your card details. What is kept is the order Stripe records, your email address so the report can be sent, and the address of the site you asked about. Nothing about your site is published or passed on.

Questions about any of this before you buy: hello@bbanetwork.org.